If you encounter the following error message when attempting to access an e-Book on ProQuest's Ebook Central platform, please try the advice outlined below.

Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address.

Copy and paste the following URL into the web browser where you experienced the error:

• https://ebookcentral.proquest.com/clearcookie/clearcookie.html

Once your web browser has refreshed, you should be able to access Ebook Central error free.

Alternatively, please try one or more of the following:

1. Clear your web browser history, cache, and cookies.
2. Clear your web browser cache and cookies specifically for Ebook Central.
3. Use an incognito web browser window.
4. Use a different web browser.
5. Access the e-Book by going directly to Ebook Central using the link from our A-Z Databases list.

For help with clearing your web browser history, cache, and cookies using different web browsers, please see our troubleshooting advice on our Bringing The Library to You subject guide. Before clearing your web browser history, cache, and cookies make sure you have a record of your username and password. For help with re-setting your password please contact the IT Department.

For help with clearing your web browser cache and cookies specifically for Ebook Central, please see ProQuest's Deleting Ebook Central Cookies and Cache From Browsers support article.