Answered By: Felicity Gittins
Last Updated: Mar 24, 2020     Views: 22

The IT Help Desk is separate to Library and Learning Resources.  They have answers to Frequently Asked Questions here including:

  • Where to get help if you need it
  • How to access your University email account
  • What IT training is available

If you are having trouble remembering your password, you need to contact the IT Help Desk

Detailed help for printing, laptop loans, Office 365/email, and Moodle can be found on the main IT iCity site.

The IT Help Desk can help you with your network ID and password - you need this to access our electronic resources via Athens, you can contact them at:  ithelp@bcu.ac.uk 

The Library can help you with your borrower number and PIN - you need this to use the self-service machines, renew online, and access the Digital Library. Please contact us using the library chat service or email us if you have any concerns or questions.

Related Topics

Chat to us 24/7

Got a question?

Chat with one of our librarians during staffed hours, or one of our partner librarians from around the world outside of staffed hours. The service is available 24/7!