The IT Help Desk is separate to Library and Learning Resources.  They have answers to Frequently Asked Questions including:

• Where to get help if you need it
• How to access your University email account
• What IT training is available

If you are having trouble remembering your password, you need to contact the IT Help Desk

Detailed help for printing, laptop loans, Office 365/email, and Moodle can be found on the main IT iCity site.

The IT Help Desk can help you with your network ID and password - you need this to access our electronic resources via Athens. You will also need a PIN to borrow laptops. You can contact IT at: ithelp@bcu.ac.uk 

The Library can help you with your borrower number - you need this to use the self-service machines. Please contact us using the library chat service or email us if you have any concerns or questions.