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Chat with one of our librarians during staffed hours, or one of our partner librarians from around the world outside of staffed hours. The service is available 24/7!


Using this help page

Enter your question in the search box above, or browse our FAQs below.

You can also get in touch with us about anything via chat, email, text, or social media. We can help with your library account, finding books, journals and information for your assignments, referencing, troubleshooting, and much more!

To search for books, journals and other resources for your assignments, head over to our library website for the library search, A-Z of Databases and Digital Library.

Browse our frequently asked questions


Too noisy?

Most of our libraries are quiet zones (some talking allowed), with designated silent zones clearly marked. We understand that sound does travel throughout our buildings, but sometimes those directly around you may make too much noise.

 You can text "noise" and your location to 07792 721749 to alert a security officer.

  Alternatively email us: (during the day) or (during the night)